Product Guarantee

At Lovo Promo, we are committed to providing high-quality promotional products that meet the expectations of our clients. We stand behind the quality of our products and offer the following product guarantee to ensure your satisfaction and trust.

1. Product Warranty Coverage

We offer a standard warranty of 12 months from the date of delivery on all of our products

This warranty covers manufacturing defects in materials or workmanship under normal use.

2. What the Warranty Covers

Our product warranty includes:

• Defective items that do not function as intended

• Physical defects such as broken casing, loose connectors, or poor printing quality upon delivery

• Battery or charging issues (for electronic items like power banks) within the warranty period

• Incorrect product delivered (wrong color, model, logo, or quantity)

We will offer one of the following solutions, depending on the situation:

• Free replacement of the defective product

• Partial refund or credit toward future orders

• Repair of the item (if applicable)

3. What the Warranty Does NOT Cover

This warranty does not cover the following:

• Damage caused by misuse, abuse, accidents, or improper handling

• Wear and tear from normal usage

• Damage due to modifications, tampering, or disassembly

• Products stored in poor conditions (humidity, extreme heat, etc.)

• Products with expired warranty period

• Loss of data stored on USB drives or electronic devices

4. How to Report a Defect

To request a replacement or file a warranty claim, please follow these steps:

1. Contact us within 7 days of receiving the product if it arrives damaged or defective.

2. Provide the following information:

   • Your order number

   • Description of the problem

   • Clear photos or videos of the defect

3. Our customer service team will review the issue within 1–2 business days and guide you through the resolution process.

5. Returns and Replacements

• Returns are not accepted without prior authorization from our team.

• Approved returns must be shipped back to our factory address (to be provided by our team).

• Replacements are shipped at no cost once the claim is verified.

We may request that defective items be returned for quality control inspection.

6. Custom Products and Printing

Please note: Due to the customized nature of most promotional products, we cannot accept returns for non-defective goods once they are printed with your logo or artwork. We always provide virtual proofs or physical samples before mass production to ensure accuracy.

7. Your Satisfaction Matters

We take pride in the quality of our products and our commitment to customer satisfaction. If any issues arise, we will work with you to resolve them quickly and fairly.

Thank you for choosing Lovo Promo as your promotional products supplier.